Shipping & Returns

How we ship

Every piece is made to order and dispatched from our workshop. Custom pieces are made after you order, so the times below are in addition to the making time shown on each product page.

Shipping cost and speed

Shipping is calculated at checkout based on your destination and the delivery method you choose.

We ship by tracked economy services: 10–20 working days to the United States, Canada, the United Kingdom and most of Europe; 12–25 working days elsewhere. Everything is tracked door to door. We do not send untracked mail.

If you need something sooner, contact us before ordering and we will quote an express service.

Duties and taxes

Customs charges, import VAT and handling fees are set by your country, not by us, and are the buyer's responsibility unless your order states otherwise at checkout. We declare every parcel accurately — we will not under-declare a value to reduce a duty.

When it will arrive

Each product page shows its making time. Add shipping on top of that. If you are ordering for a specific date — a wedding, a birthday — tell us the date in your order notes and we will confirm before we start.

Returns

Ready-made and unworn goods: you may return them within 14 days of delivery for a refund. The item must come back unused and in its original packaging. Return postage is the buyer's responsibility, and we recommend a tracked service — we cannot refund parcels that go missing on the way back.

Once production has begun, custom pieces are not eligible for a change-of-mind return or cancellation. A name chosen and written for you, or a seal cut with your characters, has no second buyer. This is why we send two candidates first and give you two free revisions before anything is made.

If something is wrong

If a piece arrives damaged, or we have made an error — a wrong character, a wrong name, a piece that does not match what you approved — contact us within 48 hours with a photograph. We will remake or refund it at our cost, and you will not need to post the original back.

Parcels that do not arrive

If tracking shows no movement for 30 days, or the parcel is marked delivered but never reached you, tell us. We will open a case with the carrier and, if it cannot be resolved, replace the order or refund it.

Contact

Write to us at the address in the footer, or use the contact details on your order confirmation. We answer within 24 hours on working days.